Privacy Policy
The website www.kilkennytradfest.com is owned and operated by KilkennyTradfest (“us”, “our” and “we”). This Privacy Policy governs the manner in which we collect, use, maintain and disclose information collected from users of www.kilkennytradfest.com
Any data that you share with us through Kilkenny Tradfest, our box office system Eventbrite or our newsletter system Mailchimp will be processed and stored in compliance with the EU General Data Protection Regulations, as enacted in the Data Protection Bill 2018.
We will be happy to answer any enquiries from you regarding this Privacy Statement, the Personal Data we hold about you or the use we make of it. If you have any queries or comments, please contact us at info@kilkennytradfest.com
Who we are
Kilkenny Tradfest is a sub committee of Kilkenny City Vintners and funded by the Vintners and sponsors. It was created to promote Irish music, dance and culture in Kilkenny City across the St.Patrick’s Day weekend.
Information Collection
We collect various types of information and in a number of ways:
- To process transactions – the express purpose of delivering the purchased tickets, products or services requested, contacting you as necessary about your order. We will also store a record of your purchases and donations.
- To administer a contest, promotion or survey.
- To send marketing emails – provided you give us your consent, the email address you provide us may be used to send you information and updates. When we send you a mailing we store a record of this, and in the case of emails we keep a record of which ones you have opened and which links you have clicked on.
Legal Basis
There are three bases under which we may process your data:
Contract purposes
When you make a purchase from us or make a donation to us, you are entering into a contract with us. In order to perform this contract we need to process and store your data. For example we may need to contact you by email or telephone in the case of cancellation of a show, or in the case of problems with your payment.
Legitimate business interests
In certain situations we collect and process your personal for purposes that are in our legitimate organisational interests. However we only do this if there is no overriding prejudice to you by using your personal information in this way.
With your explicit consent
For any situations where the two bases above are not appropriate, we will instead ask for your explicit consent before using your personal information in that specific
situation.
How do we protect your information?
Kilkenny Tradfest takes the security of your data very seriously and aim to be open and transparent about how your data is collected and used. We employ appropriate physical and technical security measures, conduct staff training and generate organisation-wide awareness, and regular reviews of these responsibilities.
We maintain two main databases where your information is stored. Next to each of these main databases are the platform that we use to process and store the information:
- Customer data: Processed and hosted by Eventbrite
- Newsletters: Mailchimp
Each of these platforms have been carefully selected to provide these services to Kilkenny Tradfest based on their suitability for our needs as well as their demonstrated commitment to the security and safety of our data. All of these databases are hosted offsite, not on servers on our premises. Only authorised, trained staff have access to these databases.
Using these platforms means that the data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (“EEA”). It may also be processed by staff operating outside the EEA who work for us for the provision of support services. We have Data Processing Agreements in place with these third-party platforms and a Data Protection Impact assessment has been done on each of them to ensure that they are each in line with 2018 GDPR legislation.
What information do we ask you for?
We collect personal information from you when you place an order, fill out a form or survey, or apply for an employment opportunity. If you contact us, we may store your name, address and e-mail address in order to respond to your enquiry or request.
How do we collect & process your information?
Orders
All purchases (tickets and merchandise) made online, by phone or in person, are processed via Kilkennytradfest.com and through a secure subdomain of Eventbrite, our online ticketing partner.
When you make a booking, you will be asked for your name, email address, billing address and phone number. Our legal basis for collecting this information is that of ‘Contractual Necessity’, because we ask for this data in order to process transactions and fulfil your order or request – including keeping you updated about the event and any changes or cancellations.
Any credit card payments made online, over the phone or in person are securely processed via Eventbrite. Your details are input using portals provided by, processed and retained by these third-parties purely for the purpose of completing that transaction. Credit card details are not stored or accessible to Kilkenny Tradfest once processed.
Email Newsletter
We use Mailchimp to create and send our email newsletters, to keep you in touch with our news and information about upcoming events. Our legal basis for collecting and processing your information for this purpose is that of ‘Consent’. This means that we will only ever send you this newsletter if you have actively consented to us doing so in the following ways:
When you make an order, you will be given the opportunity to sign-up for our email newsletters. You will actively need to give consent to be added to this list by ticking a box online or by verbal assent if you are speaking with one of our staff members.
You have the right to withdraw your consent. You can unsubscribe from this list at any time by using the unsubscribe link at the bottom of every email.
Social Media
Kilkenny Tradfest has active Twitter, Facebook, Instagram and YouTube accounts. Screen grabs of certain posts online and in hard copy for documentation and measurement – for example in a funding application or in a report.
Employment and Volunteer Opportunities
If you apply for any employment opportunities or apply to become a volunteer, you will be supplying us with personal information via email or using our secure online application forms. This information will only be used to process your application, and will not be retained beyond any time limits required by law or laid out in our Data Protection Policy. Our legal basis for collecting and processing your information for this purpose is that of ‘Contractual Necessity’ as you are submitting the information for the express aim/purpose of entering into a contract with Kilkenny Tradfest.
How do I withdraw my consent?
Users can opt out of receiving our regular email newsletter or change their preferences at any time. Users can do so by opening the latest email newsletter and click the link
“update your preferences” (https://kilkennytradfest.us4.list-manage.com/profile?u=5ba33051f4cf0ddeb5303026e&id=05d0bf5340&e=f26b1b2a18) or “unsubscribe from this list” (https://kilkennytradfest.us4.list-manage.com/unsubscribe/post) at the bottom of all newsletters.
You can also change your contact preferences or withdraw consent at any time by emailing info@kilkennytradfest.com or contacting Kilkenny Tradfest, Festival Office, Burrell’s hall, St.Kieran’s College, College Road, Kilkenny.
If you choose to sign up to our Newsletter your information will be stored on Mailchimp. For more information on how Mailchimp the information please visit their Privacy Policy here: https://mailchimp.com/legal/privacy/
Why we collect Data?
In this Privacy Notice, “personal information” means any information that can be used to identify you. We collect personal information because it is necessary to enable us to deliver products and services. For example, if you order a ticket, we need to have information such as your name and last name, billing address, delivery information, and payment processing information. In addition, your personal information helps us communicate to you the latest products, special offers, and information and events about which you might like to hear if you choose to.
We also collect your personal information to help us design and deliver the Site operations, and to deliver targeted advertisements to you. Similarly, we may process personal information to target specific items of interest to you.
Sharing your personal information
KilkennyTradfest does not sell, trade, rent or share any personal information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above.
We will not disclose user’s personal information to third parties unless consent was given by them. However, if we believe in good faith that we required disclosing your information in order to comply with any applicable law or other valid legal process we will do so.Third party websites
This website may include links to other external sites. Kilkenny Tradfest is not responsible for the content or quality of any material contained on these sites and links should not be taken as an endorsement. We would advise you to check the privacy policy of any website that you may have concerns about.
Changes to this privacy policy
KilkennyTradfest reserves the right to amend this Privacy Policy at any time. Checking the policy regularly for any amendments is suggested.
